Frequently Asked Questions

Welcome to the ONEDGE FAQs Page!

Pricing

Yes. we use Clearpay to offer our UK customers the option to pay in 4 separate payments over 6 weeks, due every 14 days. 

With Clearpay you:


1. Make the first payment now and pay the rest (remaining 3 payments) over 6 weeks.

2. Pay no interest or charges, provided you make your repayments on time.

Unfortunately, Clearpay is not available to our customers outside the UK.

Find out more
Clearpay - How it works 


Need help with Clearpay?
Clearpay Help Page 

Need money advice?
Money Advice Service  

Please remember to spend and borrow responsibly. 

Returns

Yes. We get that, sometimes, things just don't fit or might have a defect.

We accept returns on faulty products within 30 days of you receiving your product.

We don't do exchanges.

 

Key points:

  • Products must be returned within 30 days of receiving your order.
  • Products must be as received, unwashed, with all tags still attached.
  • We only offer refunds onto the original payment method used to make the order.

 

 

How to make a return:

It's simple! 

 

CONTACT US DIRECTLY AT: onedge.store@gmail.com

 

Please include the following info: 

  • Email subject: "Return" / Your Order Number ("#1234")
  • Email body: Item name and reason for return
  • Email attachment: If possible, where faulty, please attach photos that show photos that show:
  1. The fault as clearly as possible
  2. Full-length photo of the garment 

 

View our refund policy here: Refund Policy   

 

Shipping

From the date of order, shipping typically takes 2-3 business days.

We ship from the UK using Royal Mail.

 

You can track the progress of your order once dispatched using the parcel tracking code on your My Orders page, or feel free to contact us!

 


Do you have further questions on shipping?

 

Feel free to contact us using our CONTACT FORM.

 

Or e-mail us at onedge.store@gmail.com with your order num ber in the e-mail subject.

 

 

We ship only to the United Kingdom.

All taxes are included in our sales price.  No customs duties apply.

You can easily track your order using the parcel tracking code provided on your My Orders page. The link to this page is sent to you in a confirmation e-mail once you have purchased your leggings (be sure to check your junk/spam folders).

If you have any concerns or questions about your order, please feel free to contact us using the link to the contact form below, providing an order number and we will get right back to you!

 

CONTACT FORM  

 

Sizing

Please note that each product’s description includes its own size chart.

Please ensure you check the size charts carefully as the sizes may differ between products.

If in doubt, size up rather than down for a more comfortable fit.

We strongly recommend adhering to our size charts and wearing the size recommended for your size to get the most wear out of your leggings and sets.

Although, you may fit into a smaller size, there is high chance that your leggings will wear out quicker due to over-stretching of the material and putting the fabric and stitching under strain.  

GLOBAL SIZE CONVERSION

UK 4, 6, 8, 10, 12, 14, 16, 18

EU 32, 34, 34, 36, 38, 40, 42, 44

US 1, 2, 4, 6, 8, 10, 12, 14

AUS 4, 6, 8, 10, 12, 14, 16, 18

Any other questions? Contact Us!